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American 3DS e-shop Trouble

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So I got Tomodachi Life (NA version) for Christmas and it came with 2 move in codes.

I gave one to a friend and kept one for myself. We both tried to redeem the codes and we both get the following error code:

"Error Code: 011-6561

The code you entered could not be recognized. Please check the information you entered and try again."

We've both entered the codes several times and know they're correct. What else could be wrong?


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